BetCity takes the protection of every Malaysian member's personal data seriously. This Privacy Policy clearly explains how BetCity collects, uses, stores, and safeguards your personal information in accordance with Malaysia's data protection laws.
BetCity's Privacy Commitment: BetCity is committed to protecting the privacy and personal data of every user in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the BetCity platform, you consent to the collection and use of your personal data as described in this Privacy Policy.
This BetCity Privacy Policy explains the privacy practices of the BetCity Malaysia platform with respect to the collection, use, disclosure, transfer, and storage of your personal information. BetCity recognises that privacy is a fundamental right of every individual, and we are committed to ensuring your personal data is handled with full responsibility, transparency, and security.
This Privacy Policy applies to all users of the BetCity platform, including registered members, website visitors, and anyone who interacts with any BetCity service — whether through the website, mobile app, or any other communication channel provided by BetCity.
BetCity complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of personal data management. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or improper disclosure.
BetCity collects your personal data through various means as you use our platform. The types of data collected by BetCity are as follows:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Identity verification, legal compliance |
| Contact Data | Email address, phone number, residential address | Communications, customer support, notifications |
| Financial Data | Bank account details, eWallet numbers, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, operating system, device data | Security, analytics, platform improvement |
| Usage Data | Betting records, game history, user preferences | Personalise your experience, responsible gaming |
| Communication Data | Support chat logs, emails sent to BetCity | Customer support, complaint resolution |
BetCity only collects data that is strictly necessary to provide the services you request. We do not collect sensitive personal data such as health information or religious beliefs unless required by law.
BetCity also collects data automatically when you use our platform through cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings. Please refer to Section 4 for more information.
BetCity uses your personal data for legitimate and specific purposes. Below is a full explanation of how BetCity uses the information you provide:
BetCity will not use your personal data for any purpose other than those stated above without first obtaining your consent.
The BetCity platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit the BetCity platform.
BetCity uses the following types of cookies:
You can manage and delete cookies at any time through your internet browser settings. However, disabling certain cookies may affect the functionality and your experience on the BetCity platform. For more information on how to manage cookies, please refer to your browser's documentation.
Note: Disabling essential cookies in your browser settings may prevent you from logging in or using certain BetCity platform features properly.
BetCity does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. We only share your personal data in the following limited circumstances:
In all cases where BetCity shares your personal data with third parties, we ensure that those parties adhere to data protection standards equivalent to or higher than those applied by BetCity.
BetCity invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures implemented by BetCity include:
While BetCity takes all reasonable steps to protect your data, no security system is entirely impenetrable. You also play an important role in securing your BetCity account by using a strong password and keeping your login credentials confidential.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data BetCity holds about you. BetCity fully respects these rights:
You have the right to request a copy of the personal data BetCity holds about you at any time.
You have the right to request BetCity to correct any personal data that is inaccurate or incomplete.
You may withdraw your consent for data processing given to BetCity at any time.
You may request BetCity to delete your personal data, subject to applicable legal obligations.
You have the right to object to BetCity's processing of your personal data for direct marketing purposes.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact BetCity's privacy team by email at support@betcity.wine. BetCity will process your request within 21 business days in accordance with Malaysia's PDPA requirements.
BetCity retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. BetCity's data retention policy is as follows:
Once the retention period has expired, BetCity will delete or destroy your personal data in a secure manner such that it cannot be recovered or accessed by any party.
The BetCity platform is strictly for individuals aged 18 and above. BetCity does not knowingly collect or process personal data of children or individuals under the age of 18.
Should BetCity discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete such data and close the associated account. BetCity encourages parents and guardians to monitor their children's online activity and to contact BetCity promptly if they suspect their child has registered on the BetCity platform.
Important Notice: Registration by individuals under the age of 18 is strictly prohibited on the BetCity platform. Parents or guardians who suspect such misuse may contact BetCity at support@betcity.wine for immediate action.
BetCity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or improvements to BetCity's services. When material changes are made to BetCity's Privacy Policy, we will:
We encourage you to review this BetCity Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the BetCity platform following the publication of any amendments constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding BetCity's Privacy Policy or how we handle your personal data, please contact BetCity's Data Protection Officer through the following channels:
If you are dissatisfied with BetCity's response to your privacy complaint, you have the right to refer the matter to the relevant Malaysian Personal Data Protection Department in accordance with the procedures set out under PDPA 2010.
For more information about your rights and how BetCity manages responsible gambling, please visit the Responsible Gaming and Terms & Conditions BetCity.
BetCity invests in best-in-class data protection so you can play with peace of mind in Malaysia.
BetCity uses the same 256-bit SSL encryption employed by Malaysia's leading banking institutions such as Maybank and CIMB to protect every transaction and user data on our platform.
All of BetCity's data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo regular audits to ensure ongoing compliance with local privacy laws.
BetCity has never and will never sell our members' personal data to any third party for advertising or marketing purposes. Your data belongs to you, and you alone.
BetCity is committed to full transparency in how we collect and use your data. Our Privacy Policy is written in plain language that all Malaysian users can easily understand.
Through your BetCity account settings, you can manage your privacy preferences, update your personal information, control communication preferences, and request data access or deletion with ease.
In the event of any security incident involving your data, BetCity is committed to notifying you promptly and taking the necessary remedial action without delay.
With BetCity's transparent Privacy Policy and high-standard data protection, you can enjoy Sports Betting, Live Casino, slots, and poker with complete confidence. Your personal data is always safe with BetCity Malaysia.
For players aged 18 and above • Your data is fully protected • 24/7 support in Bahasa Melayu